Privacy Policy



On the 25th May 2018 the new General Data Protection Regulation (GDPR) becomes law, a new set of EU-wide rules that will govern how organisations gather and use personal information.

Here at Laidlaw's we are committed to protecting your privacy and ensuring that any information we hold, is held in full compliance of the GDPR. All such information will remain strictly confidential, and used only for the purpose described at the time of the submission. 

Below you will find useful information on our house policies, including the type of information we gather and how we use it.  Any changes to these policies will be posted on this page, with the latest updated date published at the bottom.

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+ Who we are

Paul Laidlaw Limited, trading as Laidlaw Auctioneers & Valuers (company No. 7884610) is the data controller in charge of processing any personal information you submit when using our Services. Our registered address is Escott Business Park, Rome Street, Carlisle, CA2 5LE. If you have any queries relating to our use of your personal information, or any other related data protection questions, please contact us at

+ What personal information we collect

We collect personal information about buyers and sellers during the course of our work, for example; names, addresses, telephone numbers and emails. This might be, for example; to email you auction catalogues, to confirm your bid for an item, to fulfil a purchase you made either online and/or in the sale room or to confirm a consignment.

In the course of providing our auction services to you, we may also store information about how you use our website, for example; the pages viewed, the website from which you came to visit, and the search terms used to find us.

All financial transactions are handled by a third-party provider for which we do not store any payment details anywhere online or offline. We make sure that we have appropriate security measures to protect your information. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.

We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.

By giving us information about another person you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used.

In order to ensure the service we provide continues to meet your needs we may ask you for feedback on your experience.

+ How we use personal information

We may use your personal information:

1. to enable you to access and use our services;
2. to personalise and improve aspects of our service;
3. for research, such as analysing market trends and customer demographics;
4. to communicate with you, including some or all of the following:
4.1 sending you information about products and services which we think may be of interest to you – If you agree, we will contact you via email, post, telephone, or by other electronic means such as social and digital media. This may include upcoming auctions, newsletters and opportunities to participate in market research.
4.2 sending you reminders about upcoming auctions
4.3 sending you a confirmation email of bid/s you leave with us via email
5. to process a transaction for services provided to you.
6. to enable you to share our content with others, e.g. by using any ‘email a friend’ or ‘share this’ functionality on our site or in our email.

We may monitor or record your calls, emails or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training, to prevent unauthorised use of our telecommunication systems and Sites, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.

+ How we process your personal information

We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:
1. Consent – Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information about you if we have your consent.
2. Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
2.1 to enable you to access and use the Services by; keeping records of your bids, processing any transaction and tracking sales. Using your information in this way is an essential part of us being able to provide the Services to you;
2.2 to communicate with you about the Services. We need to keep you informed about your use of the Services for example sending you a confirmation email of your bids.
2.3 to improve our Services. We may use your personal information to personalise aspects of our service and for market research. We constantly aim to improve our Services to you and using your personal information in this way helps us to do this.
From May 2018, you will have a right to object to our use of your personal information for these legitimate interests. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact us at if you wish to exercise this right.

+ Sharing personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so.

+ Third party data processors

Occasionally we have to take advantage of third party systems to make sure we can properly fulfil our obligations to you. Below are a list of a few third party data processors we use:
Tracking – We use Google cookies, tracking and analytics on our website. Social Media Platforms – We use Social Media Platforms including but not limited to Facebook, Twitter and Instagram to monitor our social media responses, queries and interests. Email Marketing – We use external email marketing systems to send our regular marketing emails and newsletters. All our marketing emails will give you the option to unsubscribe from a particular email list or to update your preference. Auction Management – We use a third-party software to monitor and manage all our auctions. Payment Process – We do not process any payments directly on our website. Payments made over the telephone are processed at that time, and no record is kept of card details. Live online bidding – We utilize for our online live-auctions. You will need to register with them directly in order to bid live, so please refer to their privacy policy before you sign-up. We will not be held responsible by any third-party data breach. None of our third-party data processors will contact you or pass on your information to external companies unless required to do so by Law.

+ Unsubscribing from our mailing list

Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.

Should you no longer wish to be registered with us or contacted by us, you can advise our team at any time over the phone on 01228 904905 from the UK, +44(0)01228 904905 from abroad – lines are open Monday to Friday 9.00 to 17.00 or by sending an email to

+ Your personal data rights and how to contact us

You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you.

From the 25th May 2018 you will have the following rights in accordance with the new General Data Protection Regulation (GDPR):
Right to access: the right to request copies of your personal information from us; Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete; Right to erase: the right to request that we delete or remove your personal information from our systems; Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it; Right to data portability: the right to request that we move, copy or transfer your personal information; Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact us at

Last updated 9 May 2018.