POSTAGE & PACKING
We offer a friendly in-house packing and posting service for all successful buyers in our online auctions. Unlike many of our contemporaries, we are happy to handle a wide range of items. Within a business day of the auction, invoices are automatically emailed to buyers, inclusive of a quote for packing and posting. We aim to make our service both simple and easy. We believe in providing a whole and complete service, and that includes post-sale service and assistance in getting those purchases direct to your door.
For items of particularly high value, or for those of a fragile nature which would not be suitable for a postal service, we offer a white glove 'door to door' service instead, handled by specialist courier Chris Watson. To find out more about Chris Watson Courier Services visit the Transport and Storage page of our site. Or to be quoted for delivery please call Chris watson directly on 07793240435.
WHAT YOU SAY ABOUT US
"Just a note of thanks for your refreshingly efficient service.
The sword arrived this morning, fully tracked with parcel2go, and I've been slashing at Wellington's enemies all morning.
Come to think of it, where are my kids?
By contrast I bought a sword at [ *auction house name omitted] the previous Saturday and I'm still waiting for mailboxes to give me their shipping quotes. [ * ] apparently won't pack swords because they can be scanned and destroyed in the post!
I look forward to the next time."
"The two decanters (Lot 431) arrived safely a short while ago, they were extremely well packaged.
I think they would have survived all but a direct nuclear strike! Much obliged."
“A Big thank you for your excellent delivery service, the likes of which I've never experienced from any other auctioneers.
I couldn't believe the 2 lots from Saturday’s auction arrived today, I'm so impressed, long may it continue.”
“Just to inform you that my parcel arrived this morning.
I must say the way my items were packed is without a shadow of doubt second to none.
Never have I received a parcel so well cared for, your professionalism has no limits.
P.S Give the packer a cigar from me”
“Thanks for all your help and a massive thank you to whoever did the packing.
You really shouldn't have such reasonable postage, its going to be terrible for my bank account lol!”
"I have just received another consignment from you - thank you very much for the prompt dispatch.
I would just like you to relay my thanks to your packing team. I am a Business seller & know just how hard it is to pack things safely for courier delivery. I am very impressed with your team, almost overpacked, not a sniff of any damage - don't think it would have been possible to damage anything anyway short of being sat on by an elephant 😊. It takes a lot to impress me, but, your team have managed it. Far, far superior to Mailboxes & much quicker & cheaper.
From listening to Paul auctioneer through to the dispatch & packing teams & your office staff, 100% satisfied.
In this day & age, not enough praise is given, so a very big thankyou to you all.
I also enjoyed that Auctioneer from last Saturday, but, do not know their name 😊
Undoubtedly I will be back, but, now bidding on a wider range of items as, I am sure of safe packing. Best wishes & have a lovely Friday"
"Just to say what a pleasure it is to deal with your sale room. Having postage and packing already included makes life so much easier. You can't believe the hassle of working with other Houses that argue the toss of why they can't offer such a service. I have now developed a Mastermind specialist subject knowledge of 'Couriers, Freight Forwarders and Pre-paid envelope requirements of the UK'.
Keep up the good work - shame I can't spend more with you."
"THANK you all so much for your wonder team. We are so pleased again with the whole experience of buying from you. Beautifully packed. Will be back. Best wishes"
"I just opened my box filled with items from your saleroom. Each one was more a treasure and more wonderful than the next. Thank you again for all your help and the exceptional quality of your offerings! I am hooked! And thank you again for packing them and sending on to me. It was very nice of you to do it and a treat for me to have it done without extra cost! If you wanted to spoil me you have!!!"
"Hi everyone in Carlisle. Just received my box of goodies. Delighted with them. The way they are packaged and the speedy delivery. WELL DONE. Merry Christmas. HO HO HO. [name omitted] (in Bakewell) where the tarts come from."
I have good news ! This morning the jug arrived well in my house ! The packing was perfect, no damage at all.
Many thanks for shipping the parcel so soon.
"Hi. Just letting you know that the items I purchased at your last auction have arrived safe and sound.
I just wanted to take the opportunity to thank you all for your great service and the packing and posting. I am sure I will become a "regular" customer!!"
"You are one of the few UK houses with reasonable shipping charges. I'll be looking for your auctions again!"
"Received my parcel yesterday and I would just like to say how very much I appreciated how carefully all the items had been packaged."
"Parcel arrived, expertly packaged. Thank you for your kind attention, customer service makes all the difference to overseas buyers. Laidlaw's are on my watch-list."
"Many thanks for delivery of an excellently wrapped parcel again. You guys really have got the art of shipping properly under control. It is great to be able to bid in confidence of a good job being done in shipping."
"I am pleased to advise that my parcel arrived yesterday safe and sound.
Please thank whoever did the packing - they did an excellent job. The condition report I received prior to the auction was also accurate. Your service is to be commended - I experience very disappointing service from far too many auctioneers around the country both as a seller and a buyer.
It's good to meet people who care."
"Thank you so much, My parcel arrived safely today :-)
Beautiful, so well packed what a fantastic service."
"Very many thanks for parcel - received today.
By far the most sensible and reasonably wrapped parcel received from any auction house.
Will be delighted to do business in the future."
"A great service all round, from the auctioneer whom was very entertaining - to the packing!
A big thank you and I will be buying again!"
"I particularly wanted to thank you for such excellent service with the packing, and at such a reasonable cost.
I hope to do more business with you."
"My parcel arrived this morning. So many thanks again for a super service, I am delighted. Have to say you packaged it incredibly well so much appreciation and thanks for the catalogue too. I look forward to the next auction."
"Just letting you know that the items I purchased at your last auction have arrived safe and sound. I just wanted to take the opportunity to thank you all for your great service and the packing and posting. I am sure I will become a 'regular' customer!!"
"Just an update that my parcel of 'goodies' has arrived safe and sound today.
I've got to say a thank you to your packer who did a first class job, very professionally done, top class service throughout.
Best wishes to all in Carlisle"
"Many thanks – a very prompt and value-for-money service."