POSTAGE & PACKING
We offer a friendly in-house packing and posting service for all successful buyers in our online auctions. Unlike many of our contemporaries, we are happy to handle a wide range of items. Within a business day of the auction, invoices are automatically emailed to buyers, inclusive of a quote for packing and posting. We aim to make our service both simple and easy. We believe in providing a whole and complete service, and that includes post-sale service and assistance in getting those purchases direct to your door.
For items of particularly high value, or for those of a very fragile nature, we do offer a white glove 'door to door' service handled by specialist courier Chris Watson.
To find out more about this option, or to be quoted for delivery, please call Chris directly on 07793240435.
WHAT YOU SAY ABOUT US
"I would like to tell you something.
Lots received this morning. Thank you once again for this brilliant / economic post service.
" HELLO thesaleroom.com
IF YOU WANT TO KNOW HOW EVERY AUCTIONEER SHOULD BEHAVE REGARDS POST,
LOOK NO FURTHER THAN 'LAIDLAW'.
HIS RESPECT FOR HIS BUYERS SHOULD BE COPIED TO THE
'WE DON'T DO POST' BRIGADE. "
I could go on. And on.
Such is my frustration with [specialist couriers] and auctioneers who do post but treat it as a cash cow."
"You are one of the few UK houses with reasonable shipping charges. I'll be looking for your auctions again!"
"Received my parcel yesterday and I would just like to say how very much I appreciated how carefully all the items had been packaged."
"Parcel arrived, expertly packaged. Thank you for your kind attention, customer service makes all the difference to overseas buyers. Laidlaw's are on my watch-list."
"Just to say what a pleasure it is to deal with your sale room. Having postage and packing already included makes life so much easier. You can't believe the hassle of working with other Houses that argue the toss of why they can't offer such a service. I have now developed a Mastermind specialist subject knowledge of 'Couriers, Freight Forwarders and Pre-paid envelope requirements of the UK'.
Keep up the good work - shame I can't spend more with you."
"Many thanks for delivery of an excellently wrapped parcel again. You guys really have got the art of shipping properly under control. It is great to be able to bid in confidence of a good job being done in shipping."
"I am pleased to advise that my parcel arrived yesterday safe and sound.
Please thank whoever did the packing - they did an excellent job. The condition report I received prior to the auction was also accurate. Your service is to be commended - I experience very disappointing service from far too many auctioneers around the country both as a seller and a buyer.
It's good to meet people who care."
"Thank you so much, My parcel arrived safely today :-)
Beautiful, so well packed what a fantastic service."
"Very many thanks for parcel - received today.
By far the most sensible and reasonably wrapped parcel received from any auction house.
Will be delighted to do business in the future."
"A great service all round, from the auctioneer whom was very entertaining - to the packing!
A big thank you and I will be buying again!"
"I particularly wanted to thank you for such excellent service with the packing, and at such a reasonable cost.
I hope to do more business with you."
"My parcel arrived this morning. So many thanks again for a super service, I am delighted. Have to say you packaged it incredibly well so much appreciation and thanks for the catalogue too. I look forward to the next auction."
"Just letting you know that the items I purchased at your last auction have arrived safe and sound. I just wanted to take the opportunity to thank you all for your great service and the packing and posting. I am sure I will become a 'regular' customer!!"
"Just an update that my parcel of 'goodies' has arrived safe and sound today.
I've got to say a thank you to your packer who did a first class job, very professionally done, top class service throughout.
Best wishes to all in Carlisle"
"Many thanks – a very prompt and value-for-money service."